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Frequently Asked Questions

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Shopping basket:
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 This site accepts Visa, Master Card, Switch and Solo
Do I need to register to place an order?
Yes, you will need to register by entering a username and password before you can proceed to purchase.

How do I order LSBU Alumni merchandise?
Plese feel free to browse products online now. Once you have made your product choices, place your order online using this Webshop which is linked to the HSBC secure epayments system.

How long will it take to receive my order?
All our orders are dealt with on a daily basis so turnaround for UK delivery is usually 2-4 days, however international can take up to 28 days. At peak times such as Christmas, deliveries may take a day or 2 longer.

Can I collect my order in person?
Yes, you are able to collect your order from the Alumni Office on the last Friday of every month between 2:30pm and 4:30pm. (Unless this falls on a public holiday). Please note, we can accept orders until the Tuesday before the last Friday of each month otherwise you will need to wait until the following month to collect your order. Please go to the ARC reception, Technopark building, London South Bank University, 90 London Road, Elephant and Castle, London SE1 6LN. Please ask for Sophie Brennan on 020 7815 6712 (extension 6712).

With the personalised items, how do I get my artwork to you?
On each of the personalised items product page there is a button to click and you can attached your artwork file or fill in the text you would like on the item. But remember once you have done this you still have to add the item to your basket.

What payment methods do you accept?
We accept all major credit cards using the Global Iris secure online payment system i.e. Mastercard, Visa, Maestro or you can pay securely via PayPal.

My question isn't listed here - can you help me?
Please feel free to call us anytime on +44 (0)1245 382600 or email us at sales@allwag.co.uk with your query and we will be glad to assist you.